Appointment System

We run all our surgeries by an appointment only system. Appointments can be booked in advance (up to 4 weeks ahead) or on the day you wish to be seen.

We endeavour to offer the doctor of your choice but if they are not available we will offer another doctor.

Appointments can be made by telephoning the Surgery, calling at reception or on-line (please note that on-line appointments can only be booked in singular slots). Please remember that each appointment is for one patient only and for ten minutes. If you feel you need longer than this, please ask at reception for a double appointment. It would be helpful if you would be punctual and could cancel any appointments you no longer require. Please note children under 14 should be accompanied by an adult.

Please phone 01903 230656 for 50 Victoria Road or 01903 843855 for Durrington Health Centre to book appointments. Our appointment phone lines are open from 8am.

Alternatively book your appointment online using the Emis system if you are a registered user.

Cancelling & rescheduling appointments

If you cannot attend your given appointment please call 01903 230656 for 50 Victoria Road or 01903 843855 for Durrington Health Centre to cancel or reschedule. On average 60 people a month fail to turn up for their appointments without informing us.

These slots could be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or need a scheduled appointment.

Home visits

If possible patients should come to the Surgery to see their GP or Health Professional. This is because for every home visit a GP or nurse makes they could see several patients in the Surgery, so if you are mobile please come into the Surgery to be seen.

In cases of severe illness, infirmity, or emergencies the GP or nurse will visit the patient at home. If you have transport problems consider contacting the WRVS Good Neighbours Scheme 01903 851558.

If you are too ill to attend surgery please call the surgery before 10.00am if possible, as rounds have to be planned. Please give our staff some idea of your symptoms so we can judge the urgency of the call. Each doctor visits their own patients, but on occasion it may be necessary for one of the other doctors to visit you. The doctor may phone before visiting to assess the urgency of the visit.

To arrange a home vist please call the Practice on 01903 230656