NHS 111 - 24 hour  health advice online and on the phone

Use Emis to book appointments and order prescriptions online

 

 

WELCOME TO VICTORIA ROAD SURGERY IN WORTHING

 This website has been developed to enable you to receive the best possible care from the Practice. We have a team of seven doctors and other health staff available for your care offering all core General Medical Services plus a number of enhanced medical services - read more about the Practice here

If you do have any problems or ideas for improvement, please do not hesitate to contact our Practice Manager, Mrs Jane de Jong.

This website uses cookies - for more information please go to our Website Disclaimer Page

NOTIFICATION OF PRACTICE CLOSURE FOR TRAINING DURING 2016

  • Thursday 22nd September 12pm - 6.30pm - phone 111 during that time if you need urgent attention.
  • Thursday 6th October 12.30pm - 5.30pm - phone 0300 555 5252 during that time if you need urgent attention.
  • Thursday 17th November  12pm - 6.30pm - phone 111 during that time if you need urgent attention.    

NOTIFICATION OF BANK HOLIDAY CLOSURE FOR 2016

Closed all day:  New Year's Day 1st January 2016, Good Friday 25th March, Easter Monday 28th March, May Day 2nd May,Spring Holiday 30th May, Late Summer Holiday 29th August, Boxing Day 26th December, Bank Holiday 27th December. During these days if you need medical assistance please call 111. Thank you.

 

APPOINTMENT SYSTEM

SURGERY HOURS

CONTACT DETAILS

appointment system
Essential information on our appointment booking and cancellation service & home visits..
 
surgery hoursWe are open 8.00am - 6.00pm Mon - Fri and we are closed on Saturdays and Sundays..
  contact victoria road surgery
Find our phone numbers, email, main surgery & branch surgery address..
         

REPEAT PRESCRIPTIONS

 

CLINICS & SERVICES

 

ONLINE PATIENT SERVICES

repeat prescriptions t victoria road
Information on how to obtain your repeat scripts & using our online ordering system..
  nhs services and clinics
Find out the many clinics & services that Victoria Road Surgery offers to patients..
  online Emis patient services
Order prescriptions, book appointments and update your personal records online..
         

REGISTERING WITH US

 

OUR DRS & OTHER STAFF

 

PATIENT DOWNLOADS

registering with victoria road surgeryHow to register with Victoria Road Surgery & links to the patient registration forms..
 
our practice staffRead more about the Doctors and other Medical Staff at Victoria Road Surgery..
 
downloadable formsPlease use this link to download important forms for registering with us,self certifying illlness etc..

THE PRACTICE AIM

This Practice believes in encouraging a culture of consideration; consideration of our patients, their health, their future and the Practice staff that will determine the direction by converting strategic vision into operational reality.

We will treat everyone as an individual, with no discrimination.

This means we plan care, which emphasises the patient's individual needs, dignity and strict confidentiality.

Advice and information will be available in order to help our patients make the right choices.


CQC RATINGS:2016

 

Safe

Effective

Caring

Responsive

Well-led

 

Overall population group

Older people

Good

Good

Good

Good

Good

 

Good

People with long term conditions

Good

Good

Good

Good

Good

 

Good

Families, children and young people

Good

Good

Good

Good

Good

 

Good

Working age people and the recently retired

Good

Good

Good

Good

Good

 

Good

People in vulnerable circumstances

Good

Good

Outstanding

Outstanding

Good

 

Good

People experiencing poor mental health

Good

Good

Good

Good

Good

 

Good

 

 

 

 

 

 

   

Overall Key Question

Good

Good

Good

Good

Good

   

Overall location

Good

         

 

FRIENDS AND FAMILY FEEDBACK OF THE PRACTICE'S SERVICES

We are actively encouraging our patients to participate in feedback of their care by the Practice. Please take time to visit the iWantGreatCare website and leave your feedback. Thank You!

PRACTICE BOOKLET

If you would like a copy of Victoria Road Surgery's latest Practice booklet then please use the link below to download it as a PDF File. If you would like any of your INFORMATION IN A DIFFERENT FORMAT; LARGE PRINT, BRAILLE ETC PLEASE CONTACT THE SURGERY AND WE CAN ARRANGE THIS FOR YOU

Download our practice booklet

ACCESSIBLE INFORMATION STANDARD

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. More specifically, that information provided by Victoria Road Surgery is available to in whatever method is required by our patients.

Further information can be obtained by reading the Accesible Information Standard Leaflet

Should you have any communication needs, or know of a patient who needs support, please let the practice know and we will look to assist, whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, or sending information via email or braille.

Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo

Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.

Please do not hesitate to contact the practice if you have any questions.

WHAT IS REQUIRED BY THE ACCESSIBLE INFORMATION STANDARD?

The Standard requires organisations that provide NHS or adult social care to:

  • Ask people if they have any information or communication needs, and find out how to meet their needs;
  • Record those needs clearly and in a set way;
  • Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs;
  • Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so;
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
ACCOUNTABLE GP

Each patient registered with the Practice will have a named accountable GP who will be responsible for your overall care whilst registered at the Practice. You will be advised of your accountable GP’s name when you first attend the Practice for an appointment or alternatively you may make this enquiry. Where possible if a patient expresses a preference for an accountable named GP, the Practice will make reasonable efforts to accommodate this. Patients can still see any GP within the Practice.

In addition, for patients aged 75 and over, the named accountable GP will also: work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient and ensure that these patients have access to a health check.

NEW ON LINE ACCESS TO MEDICAL RECORDS 

As from the 1st April 2016 you will be able to apply to view your medical record on-line.. This service is currently only available to patients aged 18 years and over.  Please click on the Information Leaflet below to find out how you can apply for this access:

Information leaflet

Here is the application form required to apply for this access:

Application form for online access to medical records

Additionally should you find you need to request an amendment be made to any information that you see on your electronic medical record, below is the form to complete to let us know:

Amendment form for medical records

PLANS/STATEMENT OF INTENT 2014-2015: IMPORTANT INFORMATION REGARDING YOUR DATA

Patient Data has now been uploaded to the Summary Care Record unless patients have specifically opted out of this scheme. Patients records are collected electronically via the GP2GP electronic system wherever possible when a patient registers with the Practice. Patients can already request prescriptions on line and make appointments on line, however, we will also be enabling in the future on line access to part of your medical record if you would like to view this. In the meantime, should you wish to view your medical record then this request needs to be put in writing to the practice manager and please note there will be a charge made for this. Feedback about the practice will also be available shortly on line but currently available on NHS choices or by email to the Practice Manager or forms available in reception at the practice.

Please refer to the information links below:

- Data sharing document for you to read

- Better information means better care - Animation

- Download an opt-out form

PATIENT CHOICE NAVIGATORS

When you need to be seen by a specialist, Victoria Road Surgery is committed to ensuring that whenever possible you receive a timely outpatient appointment at a provider of your choice.

To help you to make the most appropriate choice, we are working with a team of Patient Choice Navigators.

After you have seen your GP, and together you have agreed that you need to be referred for specialist treatment, Victoria Road Surgery will forward your referral to the team of Patient Choice Navigators at NHS Coastal West Sussex Clinical Commissioning Group who, using the NHS e-Referral System (formally Choose and Book) will help you to make an informed choice. In accordance with the NHS Constitution, you have the right to choose when and where you wish to be treated and in a timely manner.

Your GP will provide you with a booking card and a telephone number for you to contact the team. You are then asked to contact the Patient Choice Navigators five days after seeing your GP so they can work with you to book your appointment.

Following discussion with you, the Patient Choice Navigators will send your referral on to the hospital or community provider of your choice, who will then contact you to confirm your appointment. If you do not make contact with the PCN within 10 days of the team receiving your referral then an appointment may be booked for you.

If you have any concerns or questions about your information being passed to the Patient Choice Navigators then please speak to a member of the practice team. Information will only be shared when you have agreed with your GP that a referral is the best course of action.

PATIENT SURVEY RESULTS 2015

Please click on the link below to see the results of our recent Practice survey:

Patient Survey Report 2015


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